Privacy Policy

Interpretation and Definitions

Interpretation

Words with a capitalized first letter have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as "the Company," "We," "Us," or "Our" in this Privacy Policy) refers to Glow Guys.
• Service refers to the website located at glowguysfl.com and the services Glow Guys provides.
• Personal Data means any information that relates to an identified or identifiable individual.
• Device means any device that can access the Service, such as a computer, a cellphone, or a tablet.
• Usage Data refers to data collected automatically, generated by use of the Service, or from the Service's own infrastructure.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data: While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• First and last name
• Email address
• Phone number
• Street address, city, and service location details
• Any information you choose to share with us through our quote request form, our website chat, or by phone or text message
• If you consent to text messages, a record of that consent (the date, time, and the page or channel where you gave it)

Usage Data: collected automatically when you use our Service. This may include information such as your Device's IP address, browser type, the pages of our Service you visit, the time and date of your visit, and other diagnostic data.

Use of Your Personal Data

We may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.
• To manage your request, including responding to and fulfilling the quote, estimate, or contact request you submit.
• To contact you by phone, email, or text message (SMS) to respond to your request, schedule appointments, and send updates about your quote, appointment, or project, as described in the Text Messaging section below.
• To improve our Service, by understanding how visitors use our website.
• For other purposes, such as data analysis and identifying usage trends, to evaluate and improve our Service and marketing.

Text Messaging (SMS) Information

When you give us your mobile phone number and consent to receive text messages from Glow Guys, whether by checking the consent box on our quote request form, agreeing in our website chat, texting us first, or calling us (in which case we may automatically text you back if we miss your call), we collect and keep your phone number and a record of your consent. We use this information only to send you messages related to your request, such as replies to your inquiry, appointment scheduling, quote follow-ups, and service updates, as described in our Terms and Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with the service providers described below that help us deliver our messages, and never for their own marketing.

You can opt out at any time by replying STOP to any message, and reply HELP for help. Message and data rates may apply, and message frequency varies.

Retention of Your Personal Data

Glow Guys will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when it is used to strengthen the security or improve the functionality of our Service, or when we are legally required to retain it for a longer period.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at Glow Guys' operating locations and in any other places where the parties involved in the processing are located. This means your information may be transferred to, and kept on, computers located outside of your state or country, where data protection laws may differ. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer. Glow Guys will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

Service Providers

We use service providers to operate our business, such as website hosting, customer relationship management, and messaging platforms that help us send and receive calls and text messages. These providers may access your Personal Data only to perform services for us and may not use it for any other purpose. We do not sell your Personal Data.

Law Enforcement

Under certain circumstances, Glow Guys may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other Legal Requirements

Glow Guys may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Glow Guys
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to third-party websites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep it working properly, understand how visitors use it, and improve it. You can control cookies through your browser settings, but some parts of the site may not work as intended if you disable them.

Your Choices

You can ask us to access, correct, or delete the Personal Data we hold about you, or to stop contacting you, by using the contact details below. You can stop text messages at any time by replying STOP.

Children's Privacy

Our Service is not intended for anyone under the age of 13, and we do not knowingly collect Personal Data from children. If you believe a child has given us Personal Data, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: contact@glowguysfl.com
• By phone: (904) 717-3142