Terms and Conditions

Agreement to Terms

These Terms and Conditions apply to all text (SMS) messages sent and received as part of the messaging program operated by Glow Guys (A2P 10DLC). By opting in to receive text messages, by contacting us by phone, text, chat, or our website forms, or by using our messaging service, you agree to these terms.

Program Description

Glow Guys uses text messaging to communicate with customers and prospective customers. Messages are sent for customer care and service purposes only, such as:

Replying to your quote requests, questions, and inquiries
Following up after a call or message that we were unable to answer right away
Scheduling appointments and sending appointment reminders
Sending updates about your quote, appointment, or project

Messaging Consent

You must consent to receive text messages from Glow Guys. Consent can be given in the following ways:

By checking the text-message consent box on the quote request form on our website, including the quote pop-up and the Contact page, and submitting the form
By agreeing to receive text messages in our website chat widget and sending us a message
By texting us first, or by calling us, in which case we may reply to the number you contacted us from, including with an automatic text-back if we miss your call
Verbally or in writing through our customer service interactions, where your consent is recorded

Message Types and Frequency

Messages from Glow Guys are non-marketing and may include replies to your inquiries, quote follow-ups, appointment scheduling and reminders, and service updates. Message frequency varies based on your interaction with us. Consent to receive text messages is not a condition of purchasing any goods or services.

Message and Data Rates

Message and data rates may apply to any messages you send or receive as part of our service. This depends on your mobile carrier and your plan.

Opt-Out Instructions

You can opt out of text messages from Glow Guys at any time by replying STOP to any message. You will receive a confirmation message, and we will not send you further text messages unless you opt in again. You can also tell us by phone or email using the information below.

Help

For help, reply HELP to any message, or contact us at contact@glowguysfl.com or (904) 717-3142.

Supported Carriers and Message Delivery

Messages are supported on major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Glow Guys does not guarantee that messages will be delivered without delays or failures, which can occur due to factors outside our control, such as network problems or device compatibility.

Privacy

Our Privacy Policy explains how we collect, use, and protect your information. We do not share mobile information or text-message opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Compliance with Laws

You acknowledge that our messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Changes to These Terms and Conditions

Glow Guys reserves the right to change these Terms and Conditions at any time. Changes will be posted on this page, with the "Last updated" date revised.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact Glow Guys:

By email: contact@glowguysfl.com
By phone: (904) 717-3142